Refund policy

At Glytch, we want every order to reach you exactly as expected. In the rare event that something goes wrong, the following policy explains how replacements, refunds, and cancellations are handled.

Replacements

We provide replacements when:

  • Your product arrives damaged, defective, broken, or leaking.
  • You receive an incorrect product different from what you ordered.
  • An item is missing from your delivered order.
  • The product is otherwise materially different from what was confirmed in your order.

To request a replacement, please contact Glytch Customer Support within 7 days of delivery.

For damaged, defective, incorrect, or missing items, we may ask you to share clear photos and/or an unboxing video, along with your order number and images showing the product, packaging, and shipping label where relevant.

Please keep the product and its original packaging until your request has been reviewed.

When Replacements May Not Be Available

We generally cannot provide replacements for:

  • Change of mind or personal preference after delivery.
  • Minor variations in colour, appearance, texture, packaging, or other characteristics that do not affect the product's intended use.
  • Products damaged due to improper use, storage, handling, or normal wear and tear after delivery.
  • Requests submitted after the applicable replacement period.
  • Products that have been substantially used, altered, or tampered with after delivery, unless the issue relates to a manufacturing defect.

This does not limit any rights you may have under applicable consumer protection laws.

Refunds

Where a replacement is not possible or a refund is otherwise approved, Glytch may issue a refund to the original payment method used for the order.

Once approved and processed by us, the time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment partner.

For Cash on Delivery (COD) orders, where applicable, our support team may request your bank or UPI details to process an approved refund.

Shipping, COD, convenience, or similar charges, if any, may be non-refundable unless the refund is due to an error by Glytch, a damaged/defective product, or where otherwise required by law.

Cancellation Policy

You may request cancellation of an order before it has been shipped or handed over to our delivery partner.

Once an order has been shipped, we may not be able to cancel it because it has already entered the delivery network.

If you wish to cancel an order, please contact us as soon as possible with your order number and registered contact details.

For prepaid orders successfully cancelled before shipment, the amount paid will be refunded to the original payment method. Any applicable payment-processing timelines will depend on your payment provider.

Glytch also reserves the right to cancel an order in cases such as payment failure, incorrect pricing or product information, suspected fraudulent activity, inventory unavailability, or inability to service the delivery location. If we cancel a prepaid order, the eligible amount paid will be refunded.

How to Raise a Request

To make a replacement, refund, or cancellation request:

  1. Contact Glytch Customer Support within the applicable period.
  2. Share your order number and the email address or mobile number used to place the order.
  3. For a product-related issue, provide clear photos/videos and details explaining the problem.
  4. Keep the product, packaging, labels, and accessories intact until the request has been reviewed.

Our team will review the information provided and communicate the next steps.

Important

All replacement and refund requests are subject to verification. Glytch may request additional information where reasonably necessary to validate a claim.