Privacy policy

Effective Date: 1st November 2025

At GLYTCH, your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, interact with us, or make purchases through our store. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment details.
  • Account Information: If you create an account, we collect your username, login credentials, and preferences.
  • Order & Transaction Details: Purchase history, delivery preferences, and returns or refund requests.
  • Technical Data: IP address, browser type, operating system, device information, and website usage statistics.
  • Cookies & Tracking: We use cookies and other tracking technologies to improve your browsing experience and analyze site performance.

How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payments, shipping, and returns.
  • Communicate with you about order status, account updates, and promotions.
  • Personalize your shopping experience and recommend products.
  • Analyze trends, measure performance, and improve our products and services.
  • Prevent fraud, unauthorized transactions, and misuse of our services.
  • Comply with applicable legal and regulatory obligations.

Sharing of Information

We may share your data with trusted third parties:

  • Shipping & Logistics Providers: For order delivery and tracking.
  • Payment Gateways: To securely process payments (we do not store full card details).
  • Service Providers: IT, analytics, marketing, and customer support providers.
  • Legal Authorities: If required to comply with legal processes or protect rights.

We never sell your personal information to third parties.

Data Security

We use secure servers, encryption, and restricted access to protect your information. However, no transmission of data over the internet can be guaranteed 100% secure.

Data Retention

We keep your information only for as long as it is needed to fulfill business purposes, comply with legal obligations, or resolve disputes.

Your Rights

As an Indian resident, you have the right to:

  • Request access to your personal information.
  • Request correction or deletion of your data.
  • Opt out of marketing communications at any time.
  • Withdraw consent where applicable.

Contact Us

If you have privacy concerns or requests, contact us at:
 Email: fixtheglytch@gmail.com
 Phone: 9711979740
 Address: F-26, B-4 Market, Lawrence Road, Delhi - 110035